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Roadmap

Phase 1: Shift Management

  • Implement shift management functionality
  • Allow helpline staff to create, assign, and manage shifts
  • Enable tracking of shift schedules and availability
  • Provide notifications for shift assignments and changes

Phase 2: Business Intelligence

  • Integrate business intelligence tools for data analysis and reporting
  • Develop dashboards to visualize helpline performance metrics
  • Implement advanced analytics to gain insights into call trends and response times
  • Enable data-driven decision-making through comprehensive reports

Phase 3: Open API

  • Design and develop an open API for seamless integration with external systems
  • Document API endpoints, request/response formats, and authentication mechanisms
  • Provide developer-friendly resources, including SDKs and sample code
  • Promote collaboration with other child protection systems through standardized interfaces

Phase 4: Enhanced Case Management

  • Enhance the existing case management module with additional features
  • Enable case workers to efficiently track and manage cases
  • Implement advanced search and filtering capabilities
  • Integrate workflow automation to streamline case handling processes

Phase 5: Real-time Analytics

  • Implement real-time analytics for immediate insights into helpline operations
  • Enable monitoring of call volumes, wait times, and operator performance
  • Provide live reporting and visualizations for real-time decision-making
  • Integrate automated alerts and notifications for critical metrics

Phase 6: Mobile Application

  • Develop a mobile application for helpline staff to access key features on-the-go
  • Enable call management, case updates, and shift management from mobile devices
  • Implement offline capabilities for uninterrupted access to critical information
  • Ensure cross-platform compatibility for both iOS and Android devices

Phase 7: Continuous Improvements and Optimization

  • Gather feedback from helpline staff and stakeholders to identify areas for improvement
  • Address user-reported issues and bug fixes promptly
  • Optimize system performance and scalability as the user base grows
  • Regularly update and refine documentation to ensure it reflects the latest changes

Released under the MIT License.