Ecosystem Overview

The openCHS Ecosystem brings together the Helpline Service, the AI Service, and connected partner systems into a unified platform for child protection case management.

Core Components

1. Helpline Service

• Omni-channel communication (voice, messages, web)
• Voice-to-text transcription for accurate case capture
• Real-time dashboards to monitor:
  • Location of incidents
  • Perpetrator type
  • Abuse category
  • Resolution time
  • Referral completion
• Connected referrals to partner agencies
• Case lifecycle management from intake to closure

2. AI Service

• Speech-to-Text + Translation (Whisper + NLLB)
• Entity extraction (names, gender, institutions, locations)
• Automated classification (categories, interventions, risks, referrals)
• Decision support using risk scores & intervention suggestions
• Data preparation for data-driven decision making

3. Partner Integrations

• Government child protection systems (e.g., CPIMS)
• Referral partner platforms
• Reporting dashboards for policymakers and stakeholders

Data Flow

1. Call or message received via Helpline Service
2. AI Service processes the input (transcribe, translate, classify, extract entities)
3. Case record created/updated in openCHS
4. Connected referrals sent to partner systems
5. Monitoring & reporting through real-time dashboards

Diagram

(Replace /images/ecosystem-diagram.png with the actual path once the diagram is uploaded)

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Benefits of the Ecosystem

• No lost calls due to language barriers
• 50% less time spent on admin — more time for survivor care
• No dropped referrals or duplicate paperwork
• Actionable insights for caseworkers and policymakers

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OPENCHS ECOSYSTEM COMPONENTS

Survivor-Based WF

• 🛡️ Protection from Sexual Exploitation and Abuse (PSEA)
• 🚺 Gender-Based Violence (GBV)
• 🤝 Migrant Workers Support Services

Live API Connections

• 🏠 Safe Houses: "Auto-booking with biometric ID bypass for anonymity"
• 🏥 Health Facilities: "STI/HIV test scheduling via chatbot"
• 🧠 Counseling: "Mental health triage → WhatsApp therapy sessions"
• API Gateway (pulsing animation showing live data exchange)

Health (Chatbots & APIs)

• 🤰 Maternal Health Chatbots: Provide expectant mothers with accessible guidance and conduct prenatal violence screening to identify and address risks early.
• 🧠 Mental Health APIs: Integrate with counseling services to trigger suicide risk alerts to counselors in real time, enabling rapid intervention.

Government

• CPIMS, NSR, Labor Ministry (e.g., child labor case auto-referrals)

Child Friendly Feedback System

• Mood Catcher
• Games
• Chat BOT
• AI Triage

Omnichannel Intake

For Omnichannel intake (calls, SMS, messages, chatbots, webform) a more relevant icon could be:

• 📞 (phone calls)
• 💬 (messaging)
• 🌐 (web-based forms)
• 📲 (multi-device communication)