📞 Child Helpline AI Platform
AI-Enabled Case Management & Support System for Child Protection Services
The Child Helpline AI Platform is a modern, integrated software system designed for national child helplines, GBV/VAC hotlines, and protection agencies.
It combines secure call handling, case management, and AI-powered decision support to improve response times, survivor outcomes, and service quality.
🚀 Key Features
1. Omnichannel Helpline
- Handles voice calls, SMS, web chat, and social media DMs in one dashboard.
- Multi-language support with real-time AI translation.
- AI-driven call routing based on urgency, topic, and language.
2. AI-Powered Case Management
- Automatic case creation from call transcripts.
- AI-generated summaries and referral templates.
- Smart workflows for follow-ups, reminders, and escalation.
3. Survivor Support Workflows
Assessment Needs
- Safety – Emergency shelter, relocation, risk assessment, coordination with protection actors.
- Legal – Reporting to police, obtaining restraining orders, legal representation.
- Medical – Injury treatment, sexual and reproductive health services, forensic exams.
- Psychosocial – Crisis counseling, therapy, peer support, community reintegration.
Each workflow is configurable, ensuring compliance with local laws and survivor-centered practices.
4. AI Voice Analytics
- Filters prank/silent calls automatically.
- Detects stress and urgency in caller voice.
- Triggers priority escalation for high-risk cases.
5. Data-Driven Insights
- Abuse trend reports for prevention programs.
- AI-based demand forecasting for staffing and resource allocation.
- Outcome tracking for referrals and interventions.
📊 Measurable Benefits
| Goal | Impact Metric | Improvement |
|---|---|---|
| Eliminate inefficiencies in call handling | Silent/prank call reduction | 80% |
| Call completion rate improvement | +30% | |
| AI-audited QA coverage | 100% | |
| Optimize case management & operator well-being | Faster case resolution | +40% |
| Reduced wrap time | -50% | |
| Higher referral success rates | +25% | |
| Systemic impact at scale | Shorter wait times despite doubled call volume | -40% |
| API-driven legal/health integration | Real-time resource checks | |
| AI upskilling for local social workers | Sustainable ecosystem |
🛠 Technical Overview
- Backend: Django / FastAPI
- Frontend: Vue 3 + Pinia
- AI Services: Speech-to-Text, NER, Classification, Summarization, Translation
- Database: PostgreSQL
- Hosting: On-premise or cloud deployment
- Integration: REST APIs for legal, health, and shelter databases
🔒 Security & Compliance
- GDPR & local Data Protection Act compliant.
- End-to-end encrypted voice & text channels.
- Role-based access control and audit logging.
🧠 AI Capabilities
- Speech-to-Text: Real-time transcription with multilingual support.
- NER (Named Entity Recognition): Extracts key details (location, age, perpetrator relationship).
- Case Classification: Automatic tagging (e.g., VAC, GBV, neglect).
- Summarization: Condenses calls into actionable case notes.
- Predictive Analytics: Identifies high-risk cases for proactive intervention.
🌍 Long-Term Outcomes
- Policy change driven by abuse trend analytics.
- Sustainable resource allocation based on AI predictions.
- Fully integrated service network linking police, hospitals, shelters, and community services.
📦 Deployment
bash
# Clone repository
git clone https://github.com/your-org/child-helpline-ai.git
# Backend setup
cd backend
pip install -r requirements.txt
python manage.py migrate
python manage.py runserver
# Frontend setup
cd frontend
npm install
npm run dev