OPENCHS Training Materials
Our training program equips individuals, organizations, and national stakeholders to fully adopt and operate the Open Case & Helpline System (OPENCHS) — including its AI-enabled features — for effective, secure, and data-driven child protection services.
Training Scope
We build capacity across all user roles, ensuring participants can confidently use OPENCHS and deploy its AI models for real-time insights, efficient case management, and informed decision-making.
1. System Orientation & Navigation
- Introduction to the OPENCHS platform
- Understanding user roles and permissions
- Navigating dashboards, reports, and analytics
2. AI Model Deployment & Usage
- Overview of integrated AI services (transcription, translation, summarization, classification, NER, insights)
- Setting up and deploying models in your helpline environment
- Best practices for interpreting and acting on AI-generated insights
3. Case Management Workflow
- Recording and managing new cases
- Using Case Action Planning, Follow-Up, Assessment, and Closure features
- Linking with external referral systems and reporting platforms
4. Data Protection & Compliance
- Applying GDPR, national data protection laws, and child protection protocols
- Secure data handling within OPENCHS
- AI model governance and ethical use
Training Delivery
We deliver training through:
- Virtual workshops for remote onboarding
- On-site sessions for full organizational adoption
- Country-level capacity building programs for national rollouts
- Self-paced e-learning modules with simulated OPENCHS environments
Supporting Materials
Participants have access to:
- OPENCHS User Guides for each system module
- AI Model Deployment Handbooks for technical teams
- Compliance & Data Protection Guides
- Recorded video tutorials and live Q&A sessions
📄 See User Guides for detailed instructions on specific features.