AI Service Overview
OPENCHS integrates state-of-the-art AI services to transform how child helplines operate — turning every conversation into accurate, structured, and actionable case data while dramatically reducing the administrative burden on caseworkers.
Our design philosophy blends AI-powered automation with human-centered practice, ensuring that:
- No call is lost
- No survivor is left unsupported
- Every decision is backed by real-time, data-driven insights
The End-to-End AI Workflow
The OPENCHS AI pipeline operates from the moment a call is received to the moment actionable intelligence reaches decision-makers. Below is the sequence of AI-powered steps, alongside the direct human impact at each stage.
1. Call Reception & Transcription
AI Step: Speech-to-Text (STT) using Whisper
- Handles multiple languages and accents in real time
- Produces time-stamped transcripts for indexing and search
Optional Step: Automatic Translation (via NLLB)
- Converts transcripts into the caseworker’s preferred language
Human Impact:
"Language and accent barriers no longer block urgent help. Every word is captured and understood."
2. Entity Extraction
AI Step: Named Entity Recognition (NER)
- Identifies and tags names, genders, dates, institutions, locations, contact details, and other structured information
- Flags sensitive PII for secure handling
Human Impact:
"Key facts are ready the moment the caseworker opens the record — no manual retyping, no details missed."
3. Classification
AI Step: Automatic categorization of the case
- Classifies case type, intervention needed, risk level, referral type, and other metadata
- Uses domain-specific classification models trained on real helpline data
Human Impact:
"From chaos to clarity: AI organizes information instantly so workers can focus on care, not coding data."
4. Summarization
AI Step: Condensed case summary generation
- Extracts the core narrative of the call
- Highlights critical events, needs, and risk factors
- Reduces multi-minute conversations to a readable, high-accuracy brief
Human Impact:
"Caseworkers spend less than half the time on documentation, freeing them to support more survivors."
5. Insight Generation
AI Step: Risk and intervention intelligence
- Combines classification, entity data, and summaries
- Suggests risk scores, priority levels, potential interventions, and referral pathways
Human Impact:
"No more dropped referrals or missed follow-ups — high-risk cases get urgent attention automatically."
6. Data Science & Decision Support
AI Step: Aggregated and anonymized analysis
- Generates dashboards, performance metrics, and policy briefs
- Detects emerging trends and supports predictive risk modeling
Human Impact:
"Frontline teams see daily trends; policymakers see national patterns — and both can act faster."
Why This Matters
OPENCHS AI services are not just software — they are a force multiplier for social protection systems. By automating the repetitive and accelerating the critical, we enable:
- Faster response times — urgent cases routed in real time
- Reduced administrative load — caseworkers regain hours per shift
- Higher-quality case data — structured, standardized, and complete
- Better survivor outcomes — more timely and appropriate interventions
- Data-driven policy change — grounded in real-world evidence
Training & Capacity Building
Technology alone isn’t enough. OPENCHS invests in skills transfer and capacity building, ensuring that countries and organizations can deploy, adapt, and sustain these AI capabilities.
Our programs cover:
- OPENCHS platform use in daily case management
- Deployment and fine-tuning of AI models
- Ethical AI principles for safeguarding survivors
- Integration of AI insights into operational workflows
- Monitoring and evaluation of AI-driven interventions
From the first word spoken to the final policy decision — OPENCHS AI keeps child protection teams informed, focused, and effective.